Ordering FAQ
Short answers to the questions we hear most from buyers. Product-specific minimums, production times and setup charges are on each product page.
About this site
Is this the Starline website?
No. This site is run by BrandedItems, Inc., an authorized Starline distributor in Tustin, California. Starline makes and decorates the products; we sell them with your logo and manage your order from quote to delivery.
I am a promotional products distributor. Can I order at net pricing here?
No. We sell to end customers such as companies, schools, hospitals and nonprofits, and the prices shown are end-customer prices. Distributors should order from Starline directly for net pricing, samples and an account.
Can I buy one item, or an item without a logo?
We only sell in quantity to businesses and organizations. Any item can be ordered blank at the same minimum as the decorated version, but we do not sell single pieces.
Do you sell replacement lids or parts?
No. We do not stock replacement lids, straws or parts for tumblers, coolers or electronics. If you received the item as a gift, the company that gave it may be able to help.
Minimums and pricing
What is the minimum order?
It depends on the item: many Starline products start at 6 to 24 pieces, pens and rally towels start higher, and some premium items start at 1 to 3. The first row of the price table on each product page is the minimum. Orders from new non-corporate customers also have a $1,000 order minimum, or a $250 processing fee for smaller orders.
What does the listed price include?
The decorated price includes your logo in one location with the first decoration method listed. A one-time setup charge applies per design. Extra locations or colors and shipping are confirmed on your quote.
Can I have more than one color in my logo?
Yes. TruColor and the other full-color methods print any number of colors at the same price. Screen print and pad print are priced per color, so a multi-color logo adds a run charge.
Do you charge sales tax?
We collect sales tax on orders shipped to California and New Jersey. If you are tax exempt in one of those states, send your exemption certificate with the order.
Artwork, proofs and production
What artwork do you need?
A vector file (.ai, .eps, .svg or .pdf) gives the sharpest result. If you only have a JPG or PNG, send it anyway and our art team will tell you whether it works, including whether small text and thin lines will hold up on the item you picked.
What is TruColor?
TruColor is Starline's full-color imprint process. It prints photos, gradients and multi-color logos directly on the item. Tru.0 and TRU.3D are Starline's full-color and raised-print methods for drinkware.
Do I see a proof before production?
Yes. Every order gets a free digital proof showing your logo on the item and color you picked, and nothing is produced until you approve it.
How fast can I get my order?
Starline produces most items within a few business days after proof approval; each product page lists its production time. Add shipping time to your address, and tell us your in-hands date when you ask for a quote.
Is an item in stock?
Send the item number and quantity and we confirm stock with Starline within one business day.
Do you keep my artwork for reorders?
Yes. Send us the earlier order or invoice number and we can repeat the order with the same artwork.
Can I cancel or change an order?
Changes and cancellations are possible until the order goes into production. Once items are decorated, the order cannot be cancelled.
Payment and shipping
How can I pay?
By card, invoice, purchase order, check or wire. First orders are paid in advance; net terms are set per client.
Do you ship Starline products to Canada and other countries?
Yes, international shipping, including Canada, can be arranged. Ask for a quote with the destination postal code and we will include freight; duties and taxes depend on the destination.
When can I reach you?
Our team works continental US hours, 6am to 5pm Pacific time. After you order, your account manager handles all communication by email.
Still have a question? Contact us or call 800-927-2630.